Computer Network Support Specialists

Job Description

Join us as a Computer Network Support Specialist, where you will provide essential support for our computer systems and network operations. You will be instrumental in resolving hardware and software issues, assisting users, and ensuring systems run smoothly. Candidates should possess strong analytical skills and a proactive approach to problem-solving.

Responsibilities

• Diagnose and resolve hardware and software issues related to computer systems
• Perform regular maintenance and updates on computer systems
• Provide technical support to end-users and address their IT-related problems
• Install and configure software applications and operating systems
• Collaborate with the IT team to identify and implement system improvements
• Create and maintain documentation of system configurations and troubleshooting procedures
• Manage user accounts and permissions to ensure security and accessibility
• Monitor system performance and ensure optimal functionality
• Stay updated with emerging technologies and industry trends

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• Minimum of 3 years of experience in a similar role with a focus on IT support.

Technical Skills

• Troubleshooting
• Network Protocols
• Virtualization Technologies
• Backup and Disaster Recovery

Soft Skills

• Analytical Skills
• Customer Service
• Communication
• Attention to Detail

Certifications

• Microsoft Certified Systems Engineer (MCSE)
• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience in a customer-facing role: Previous experience in a client support or customer service setting.
• Familiarity with scripting languages: Knowledge of scripting languages such as PowerShell or Bash for automation.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Opportunities for professional development

Company Culture

• Collaboration: We promote a collaborative and innovative work environment where ideas are shared and valued.
• Continuous Learning: Our team is dedicated to ongoing learning and professional development.
• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace for everyone.