Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator, you will play a crucial role in emergency response operations. Your responsibilities will include answering emergency calls, dispatching police officers, and maintaining accurate records of all communications.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Document all interactions accurately in the CAD system.
• Facilitate communication between emergency personnel and dispatch.
• Provide pre-arrival instructions to callers as required.
• Assist in the training of new telecommunication staff.
• Engage in continuous education regarding emergency response best practices.
• Work collaboratively with other telecommunication team members.
• Participate in debriefing sessions after major incidents.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in emergency services or related fields preferred but not required.

Technical Skills

• Computer-Aided Dispatch (CAD) system
• Microsoft Office Suite

Soft Skills

• Communication
• Multitasking
• Calmness under pressure
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with emergency dispatch systems: Hands-on experience with Computer-Aided Dispatch (CAD) systems.
• Knowledge of police codes and procedures: Familiarity with law enforcement communication protocols.

Benefits

• Competitive salary with growth opportunities
• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holiday pay
• Continuous training and development programs

Company Culture

• Teamwork: We emphasize a strong team-oriented environment, fostering collaboration and mutual support.
• Respect and Integrity: All team members are expected to act with respect and professionalism, reflecting our commitment to excellence in public service.
• Continuous Improvement: We prioritize ongoing training and development to enhance skills and promote personal growth.