Order Entry Representative

Job Description

The Order Entry Representative plays a crucial role in processing customer orders with precision and efficiency. By ensuring timely and accurate communication with customers, you will contribute significantly to customer satisfaction and retention.

Responsibilities

• Process customer orders and ensure they are fulfilled timely.
• Assist in managing stock levels and inquire about backorders.
• Provide exceptional customer service by addressing inquiries and resolving concerns promptly.
• Update customer profiles and account information as required.
• Communicate effectively with team members to streamline the order process.
• Participate in training sessions to enhance product knowledge and customer interactions.
• Adhere to company policies and procedures related to order processing.
• Perform other administrative tasks as assigned.

Requirements

Education

• High School diploma or equivalent
• Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred

Experience

• 2-3 years of experience in an order processing or customer service environment.

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Problem-Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with international orders and shipping logistics: Knowledge of global shipping practices and documentation.
• Understanding of Lean Six Sigma principles: Familiarity with process improvement methodologies can be beneficial.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with a generous match
• Flexible spending account options
• Employee assistance programs

Company Culture

• Innovation Focus: We value innovation and creativity, encouraging new ideas that drive our processes forward.
• Open Communication: We foster a culture of open communication where every employee's voice is valued.
• Employee Well-being: Our employees' health and well-being are paramount, offering resources for support and growth.