Home Service Director

Job Description

We are seeking a Home Service Director to lead our home service operations. The ideal candidate will oversee service delivery, manage a team of professionals, and ensure exceptional customer experiences across all home service functions.

Responsibilities

• Establish and maintain high standards of service quality.
• Evaluate service performance and implement changes as necessary.
• Oversee training and development of service staff.
• Act as a liaison between customers and the service team.
• Conduct regular audits to ensure compliance with operational standards.
• Implement customer feedback mechanisms to improve service offerings.
• Manage staffing and scheduling for service teams.
• Lead initiatives to promote customer retention and loyalty.
• Prepare and manage departmental budgets.
• Actively participate in strategic planning sessions.

Requirements

Education

• Master's degree in Business Administration or related field is preferred

Experience

• Minimum of 7 years of experience in service operations management.

Technical Skills

• CRM Software
• Project Management Tools

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Lean Six Sigma Certification
• Service Excellence Certification

Languages

• English: Fluent

Advantageous

• Experience managing remote teams: Familiarity with leading teams in a hybrid work setting.
• Certifications in facilities management: Preferred for advanced facility and service management roles.

Benefits

• Comprehensive healthcare benefits
• 401(k) plan with generous company match
• Wellness programs and resources
• Paid time off and holidays

Company Culture

• Diversity and Inclusion: We are committed to creating an inclusive environment where everyone feels respected and valued.
• Continuous Learning: Our culture promotes continuous learning and development for all employees.
• Customer-Centric Focus: We place our customers at the heart of everything we do, ensuring their needs are met.