IT Support Technician

Job Description

Become a key player in our organization as a DevOps Engineer! You will leverage your expertise in cloud computing and automation to improve our systems and support our development teams. If you're ready to drive change and work with cutting-edge technology, we want to hear from you.

Responsibilities

• Respond to technical queries via email and phone support.
• Manage IT inventory and perform regular audits.
• Assist in training staff on new technology implementations.
• Participate in IT projects and contribute to system improvements.
• Ensure compliance with IT policies and security standards.
• Support remote employees with technical issues.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Certification in IT support is advantageous

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with virtual desktop infrastructure (VDI): Hands-on experience with VDI solutions like Citrix or VMware.
• Familiarity with cloud services: Understanding of cloud computing and services like AWS or Azure.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with employer contributions
• Flexible work hours
• Access to training and certification programs

Company Culture

• Commitment to Excellence: Our team is dedicated to providing top-notch support and services to our clients.
• Growth and Development: We believe in fostering continuous personal and professional development for all employees.
• Community Engagement: We engage with our local community through various outreach and volunteer efforts.