IT Support Specialist

Job Description

We're seeking an IT Support Specialist to join our dynamic team in Phoenix. Your role will involve addressing technical issues, maintaining IT infrastructure, and providing excellent user support to enhance our operational efficiency.

Responsibilities

• Respond to support tickets and provide timely solutions.
• Configure and maintain local networks.
• Assist users in understanding and using software tools effectively.
• Conduct regular system checks to ensure reliability.
• Work on various IT projects to improve workplace technology.
• Communicate technical problems to non-technical staff.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree is a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Problem-solving
• Communication

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL Framework: Understanding of ITIL processes and frameworks is beneficial.
• Experience with Remote Support Tools: Experience with remote troubleshooting tools is a plus.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) plan with employer contributions
• Generous paid time off and sick leave
• Support for ongoing education and training
• Flexible working hours

Company Culture

• Continuous Improvement: We are dedicated to the continuous improvement of our processes and practices.
• Employee Recognition: We value our employees and recognize their contributions to the organization's success.
• Work-Life Balance: We promote a healthy work-life balance for all employees.