LAN Applications Support Analyst

Job Description

As a LAN Applications Support Analyst, you will play a crucial role in maintaining and supporting the Local Area Network (LAN) applications and software within our organization. You will be responsible for ensuring the smooth operation of these applications, providing prompt troubleshooting assistance, and optimizing system performance. Your expertise will directly contribute to the efficiency and productivity of our teams.

Responsibilities

• Configure and troubleshoot LAN hardware and software.
• Assist in the upgrade and installation of LAN applications.
• Document issues and resolutions for future reference.
• Provide technical support for LAN applications to internal users.
• Monitor performance metrics and implement optimizations.
• Collaborate with departments to address application-specific needs.
• Liaise with vendors for technical support issues beyond your scope.
• Assist in data migration and system setup for new applications.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Microsoft Certification is advantageous

Experience

• 2-4 years of experience in LAN Applications Support preferably in an enterprise environment

Technical Skills

• Networking and Security Principles
• LAN-based Applications
• Microsoft Office Suite
• SQL Server
• VMware
• Windows Server Operating Systems
• Active Directory

Soft Skills

• Analytical Thinking
• Communication
• Customer Service
• Team Collaboration
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience with Linux Operating Systems: Familiarity with Linux platforms for some application support.
• Knowledge of Cloud Computing Platforms: Exposure to cloud services and deployments.
• Experience with DevOps Methodologies: Understanding of DevOps cycles and practices.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible working hours.
• Opportunity for remote work options.
• Employee training and development programs.

Company Culture

• Collaboration: We believe in teamwork and mutual support.
• Continuous Improvement: We encourage learning and innovation.
• Diversity and Inclusion: We embrace diversity and promote an inclusive workplace.