Counter and Rental Clerks

Job Description

Join our team as a Counter and Rental Clerk where you will be pivotal in managing front desk transactions and assisting customers with their rental needs. If you enjoy working in a fast-paced environment and delivering excellent service, we'd love to hear from you.

Responsibilities

• Welcome customers and explain rental procedures clearly.
• Process payments and refunds accurately.
• Assist customers with reservations and provide product recommendations.
• Maintain records of all transactions and customer interactions.
• Provide excellent customer service, resolving complaints efficiently.
• Collaborate with team members to enhance customer satisfaction.
• Report any equipment issues or concerns to management promptly.
• Participate in inventory checks and equipment maintenance.
• Stay updated on product knowledge and rental options.
• Assist with marketing efforts and promotional events.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-3 years of experience in customer service or administrative roles

Technical Skills

• Proficiency in MS Office
• Customer Relationship Management (CRM) software

Soft Skills

• Excellent communication skills
• Strong organizational skills

Languages

• English: Fluent

Advantageous

• Experience in the rental or hospitality industry: Familiarity with equipment rental processes and customer service standards.
• Additional language proficiency: Fluency in Spanish or other languages is a plus.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan with company match
• Employee discounts on rentals

Company Culture

• Customer-Centric Approach: We prioritize our customers and aim to exceed their expectations at every opportunity.
• Team Collaboration: Our team is dedicated to working together and supporting one another for a common goal.
• Continuous Improvement: We strive for excellence and encourage team members to seek out training and development opportunities.