Computer User Support Specialists

Job Description

We are looking for a talented Microcomputer Support Specialist to deliver top-notch technical assistance to our employees. This role requires a deep understanding of computer hardware and software, along with excellent troubleshooting skills. If you enjoy solving technical issues and helping others, this could be the perfect fit for you!

Responsibilities

• Diagnose and resolve technical issues involving desktop computers and peripherals.
• Install and configure software applications as necessary.
• Support users with issues related to email and internet connectivity.
• Document troubleshooting steps and solutions in the help desk ticketing system.
• Monitor and maintain the performance of computer systems and networks.
• Provide orientation and training to new users on IT systems and procedures.

Requirements

Education

• Associate's degree in Computer Science or related field

Experience

• 1-3 years of experience in a help desk or IT support role

Technical Skills

• Remote Desktop Support
• Help Desk Solutions

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Understanding of security best practices in IT: Familiarity with IT security protocols.
• Experience with IT service management tools: Knowledge of tools like ServiceNow or JIRA.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) with generous company matching.
• Paid vacation and sick leave.
• Employee training and development programs.

Company Culture

• Diversity and Inclusion: We are committed to fostering an inclusive workplace that welcomes diverse perspectives.
• Work-life Balance: We promote a healthy work-life balance with flexible working arrangements.