Lodging Manager

Job Description

As a Lodging Manager, you will play a critical role in overseeing the front office department's daily operations at our prestigious hotel. You will be responsible for ensuring top-tier customer service and seamless front desk operations while leading your front office team.

Responsibilities

• Lead the front office team in delivering exceptional guest experiences.
• Oversee all front desk operations, ensuring accountability and efficiency.
• Manage online reviews and respond to guest feedback in a timely manner.
• Train staff in customer service best practices and promote a positive work environment.
• Develop and implement front office policies and procedures to enhance operational effectiveness.
• Conduct regular staff meetings to communicate updates and address concerns.
• Track and manage inventory of office supplies and front desk equipment.
• Work closely with other departments to ensure seamless guest experiences.
• Handle budgeting and financial performance of the front office team.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• Minimum 5 years of experience in front office management or guest services

Technical Skills

• Hotel Management Systems
• Reservation Software

Soft Skills

• Customer Service
• Leadership

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Master's degree in Hospitality Management: Advanced knowledge in managing hospitality operations.
• Experience in luxury hotel settings: Demonstrated success in high-end hospitality environments.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Flexible work hours
• Paid time off and holidays

Company Culture

• Team Spirit: We promote a collaborative environment that empowers our staff to achieve excellence.
• Guest-Centric Focus: Our guests are at the heart of everything we do, and we strive to exceed their expectations.
• Continuous Improvement: We encourage ongoing training and development to enhance our team's skills.