Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Job Description

As a Host or Hostess, you will be the first point of contact for our guests, welcoming them warmly and ensuring they have an exceptional dining experience. Your role is crucial in setting the tone for the visit by providing outstanding customer service and managing the flow of guests.

Responsibilities

• Welcome guests and provide menus, explaining specials if necessary.
• Coordinate with the kitchen and wait staff to manage guest flow.
• Assist with setting up and maintaining the front area for optimal guest experience.
• Answer all guest inquiries with knowledgeable responses.
• Assist in training new hosts and hostesses on best practices.
• Perform light cleaning and ensure all areas are inviting.
• Participate in team meetings to enhance service strategies.
• Provide feedback to management on customer experiences and suggestions.
• Promote loyalty programs or special events to guests during their visit.

Requirements

Education

• Some college coursework in hospitality or related field preferred

Experience

• Previous experience as a host or hostess is a plus

Technical Skills

• POS Systems
• Customer Management Software

Soft Skills

• Problem-solving
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Previous receptionist or administrative experience: Experience managing front desk operations in a corporate or hospitality setting.
• Experience working in a corporate environment: Understanding the dynamics of a professional work environment.

Benefits

• Comprehensive health and wellness programs
• Paid time off and holidays
• Employee discounts and perks
• Support for continuing education and training

Company Culture

• Continuous Improvement: We embrace a culture of continuous improvement and learning to enhance our service quality.
• Diversity: We celebrate diversity and encourage a variety of perspectives in our team.