Computer User Support Specialist

Job Description

Join our IT team as a Computer User Support Specialist where you will assist users in troubleshooting problems and provide support for network and software issues, contributing to the seamless functioning of IT services.

Responsibilities

• Manage day-to-day IT support requests from users.
• Provide insights on process improvements for IT operations.
• Assist in network setup and configurations.
• Contribute to the development of user training materials.
• Perform routine system checks and updates.
• Coordinate with external vendors as needed for hardware issues.
• Prepare reports on IT support activities and user feedback.

Requirements

Education

• Associate's degree in Computer Science or related field

Experience

• 1-3 years of relevant work experience in IT support

Technical Skills

• Software Installation
• Remote Support Tools

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Project Management Skills: Experience managing small IT projects.
• Database Knowledge: Understanding of SQL databases and basic queries.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) with generous matching contributions
• Flexible work schedules
• Employee wellness programs

Company Culture

• Continuous Improvement: We promote a culture of continuous learning and skills development.
• Recognition: We value and recognize the hard work and contributions of our team members.
• Inclusivity: We aim to create an inclusive environment where everyone feels respected and valued.