Computer Network Support Specialist

Job Description

Join our dynamic team as a Computer Network Support Specialist. In this role, you will troubleshoot network issues, assist users with technical difficulties, and maintain essential documentation to optimize our IT systems.

Responsibilities

• Respond to user inquiries and troubleshoot technical issues related to computer systems and networks.
• Diagnose, repair, and maintain hardware, software, and network issues.
• Document and track support requests, ensuring timely resolutions.
• Provide step-by-step guidance to users experiencing difficulties.
• Coordinate with team members to escalate complex issues when necessary.
• Manage installation and configuration of operating systems and software applications.
• Assist in the maintenance of computer networks, ensuring optimal performance.
• Conduct regular system backups and monitor data retention protocols.
• Train and support users on software and system applications.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or related field

Experience

• Minimum of 2 years of experience in technical support or a similar role

Technical Skills

• Problem-solving
• Networking Concepts
• Hardware Proficiency
• Operating Systems

Soft Skills

• Communication
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Knowledge of cloud computing and management solutions such as AWS or Azure.
• Basic scripting knowledge: Familiarity with scripting languages like PowerShell or Python.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holiday leave
• Opportunities for professional development

Company Culture

• Collaborative Environment: We cultivate a workplace that encourages collaboration among IT professionals.
• Commitment to Growth: We support continuous learning and skill development for all our employees.
• Inclusive Workplace: We value diversity and inclusivity, ensuring all voices are heard.