Hotel Services Supervisor

Job Description

The Hotel Services Supervisor oversees the daily operations of the hotel's housekeeping and guest services staff to ensure a positive guest experience. This role is crucial in maintaining the quality and standards of service offered to our guests.

Responsibilities

• Lead and coordinate daily operations of housekeeping and guest services.
• Monitor cleanliness and organization of all guest areas.
• Assist in developing training programs for ongoing staff development.
• Handle escalated guest complaints and resolve in a professional manner.
• Maintain communication with guests and staff for quality service.

Requirements

Education

• High School diploma or equivalent
• Bachelor's degree in Hospitality Management or similar field is a plus

Experience

• 3 years in a supervisory capacity within the hospitality arena

Technical Skills

• Customer service systems

Soft Skills

• Problem-solving
• Flexibility and adaptability

Certifications

• Certified Hospitality Supervisor (CHS)
• CPR Certification

Languages

• English: Fluent
• Mandarin: Basic

Advantageous

• Experience with revenue management systems: Knowledge in analyzing room rates and optimizing revenue benefits.
• Bilingual in English and Spanish: Ability to communicate fluently in both languages.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and sick leave
• Employee discounts on hotel stays

Company Culture

• Teamwork: We foster a collaborative environment where teamwork is key to success.
• Inclusivity: Our workplace promotes diversity and inclusivity, ensuring every voice is heard.
• Professional Growth: We value continuous learning and provide opportunities for career development.