Telehealth Case Manager

Job Description

We are seeking a dedicated Telehealth Case Manager to provide remote healthcare support to patients utilizing advanced telecommunication technologies. This role involves working closely with healthcare professionals, patients, and caregivers to ensure effective care delivery and management.

Responsibilities

• Provide remote case management services through telehealth platforms.
• Assess patient needs, developing individualized care plans with the healthcare team.
• Coordinate referrals and appointment bookings for patients.
• Educate patients on self-care techniques and empower engagement in treatment plans.
• Communicate effectively with patients, caregivers, and healthcare professionals.
• Ensure adherence to legal and ethical guidelines in delivering telehealth services.
• Maintain detailed and up-to-date patient documentation and records.
• Stay informed about telehealth best practices and new technologies.
• Participate in continuous quality improvement activities and training sessions.

Requirements

Education

• Bachelor's degree in Nursing, Healthcare Management, or related field
• Master's degree is preferred

Experience

• Minimum 2 years of experience in healthcare, case management, or telehealth.

Technical Skills

• Telehealth Software Proficiency
• Electronic Medical Records (EMR)
• Communication Technology

Soft Skills

• Excellent Communication
• Organizational Skills
• Empathy

Certifications

• Valid Registered Nurse (RN) license or relevant clinical certification
• Telehealth Certification (preferred)

Languages

• English: Fluent

Advantageous

• Experience in Mental Health Care: Background in managing mental health cases through telehealth.
• Bilingual Skills: Proficiency in Spanish or other languages is a plus.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Flexible working hours.
• Remote work options.
• Employee wellness programs.

Company Culture

• Collaboration: We promote teamwork and open communication among staff to ensure optimal patient care.
• Innovation: We encourage innovative thinking and the use of advanced technologies in healthcare delivery.
• Inclusivity: We value diversity and strive to create an inclusive workplace for all.