Concierge

Job Description

We are seeking a Night Concierge to join our Guest Services team. The Night Concierge will be crucial in providing excellent customer service and ensuring the safety and security of the premises during nighttime hours. If you're passionate about delivering outstanding guest experiences and want to be part of a collaborative team, we want to hear from you!

Responsibilities

• Deliver exceptional customer service by addressing guest needs and concerns swiftly.
• Conduct security checks and maintain vigilance during nighttime hours.
• Assist with administrative tasks such as record-keeping and reporting.
• Coordinate with security personnel to handle any issues that may arise.
• Provide assistance to guests with special requests, like transportation or dining reservations.
• Maintain logs of guest interactions and incidents to help improve services.
• Promote a positive atmosphere by interacting positively with guests and colleagues
• Respond to calls and alarms promptly, taking appropriate action when necessary.

Requirements

Education

• High school diploma; additional training or certification is an asset

Experience

• 2-3 years of experience in hospitality or customer service

Technical Skills

• Crisis management
• Basic computer skills

Soft Skills

• Interpersonal skills
• Time management

Languages

• Spanish: Conversational

Advantageous

• Language skills beyond English: Knowledge of additional languages can enhance guest interactions.
• Experience with concierge software: Familiarity with concierge management systems is a plus.

Benefits

• Comprehensive health benefits, including mental health support
• 401(k) retirement plan with company match
• Flexible schedules and work-life balance initiatives
• Discounts for local events and attractions

Company Culture

• Professional Growth: We support continuous learning and development for all team members.
• Fun Work Environment: We foster a fun and engaging workplace culture where everyone feels valued.
• Empowerment: We empower our employees to make decisions and take ownership of their roles.