Order Caller

Job Description

As an Order Caller, you will be tasked with reaching out to customers to confirm their orders and ensure timely product delivery. We seek individuals with a keen eye for detail and exceptional communication skills to manage inquiries effectively.

Responsibilities

• Engage with customers through proactive phone calls to confirm and clarify orders.
• Ensure accurate update of order statuses in the company database.
• Work towards resolving customer complaints in a timely manner.
• Support the sales team in achieving monthly targets through communication.
• Deliver high-quality customer service to enhance satisfaction.
• Manage and maintain accurate records of communications.
• Facilitate communication between customers and fulfillment teams.
• Handle escalated issues with professionalism and attentiveness.
• Track and report on customer feedback for service improvement.
• Participate in training sessions to uphold service standards.

Requirements

Education

• High school diploma or equivalent

Experience

• 1+ years of experience in customer service/call center roles

Technical Skills

• CRM Software
• Phone Systems

Soft Skills

• Conflict resolution skills
• Self-motivated

Advantageous

• Experience with order management systems: Experience using systems for tracking and managing customer orders.
• Proficient in MS Office Suite: Skilled in other Microsoft applications (Word, PowerPoint).

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Employee discounts
• Wellness programs

Company Culture

• Inclusivity: We prioritize a diverse and inclusive workplace that values all perspectives.
• Innovation: Encouraging creativity and new ideas is at the core of our company culture.