Credit Counselors

Job Description

FinServe Corp is seeking a dedicated Credit Counselor to enhance our customer interactions and manage credit card transactions. You'll ensure compliance with financial standards, while also providing top-notch support to our customers.

Responsibilities

• Review and approve credit card applications based on established criteria.
• Manage and resolve customer disputes related to credit card transactions.
• Prepare detailed reports about credit card activity and trends.
• Assist in implementing fraud prevention measures.
• Support the development of customer educational materials regarding credit management.
• Work with compliance teams to ensure all operations meet legal standards.
• Participate in team meetings to discuss performance metrics and improvement strategies.

Requirements

Education

• Bachelor's degree in Finance, Business, or related field

Experience

• 2+ years of experience in credit card services or related roles

Technical Skills

• Credit Card Processing
• Data Entry

Soft Skills

• Attention to Detail
• Communication

Languages

• English: Fluent

Advantageous

• Experience with CRM Software: Familiarity with CRM tools like Salesforce or similar platforms.
• Knowledge of Financial Regulations: Understanding of consumer protection laws relevant to credit services.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Generous paid time off and holidays.
• Flexible working hours.

Company Culture

• Collaboration: We emphasize teamwork and collective success across all departments.
• Integrity: Our values are rooted in transparency and ethical practices.
• Continuous Improvement: We encourage our team members to pursue ongoing learning and development.