Operations Support Technician

Job Description

As an Operations Support Technician, you will be the go-to professional for maintaining and troubleshooting infrastructure systems. Your role will involve providing technical support to end-users, identifying opportunities for improvements, and enhancing operational efficiency. This position calls for a proactive individual who can work independently while also being an integral part of our dedicated IT team.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Maintain accurate records of support requests and resolutions.
• Assist in configuring and upgrading hardware and software.
• Work with service tickets to manage and prioritize support requests.
• Perform security assessments and maintain system integrity.
• Collaborate with external vendors as required for support services.
• Engage in proactive reporting of system performance or issues.
• Provide insights on potential upgrades or new tools for improved efficiency.

Requirements

Education

• Bachelor's degree in Computer Science or a related field
• Additional certifications in IT support are advantageous

Experience

• 2+ years of experience in infrastructure support

Technical Skills

• Microsoft Active Directory
• Cloud Computing Platforms

Soft Skills

• Organizational Skills
• Adaptability

Advantageous

• Experience with virtualization technologies: Prior experience managing virtual machines and environments.
• Experience in cybersecurity principles: Basic understanding of security measures and practices.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with excellent company matching
• Paid time off and flexible schedules
• Employee training and wellness programs

Company Culture

• Continuous Improvement: We believe in constant learning and development, investing in our team’s growth.
• Work-Life Balance: We prioritize a healthy work-life balance to ensure our team stays happy and productive.