Switchboard Operator, Including Answering Service

Job Description

As a Switchboard Operator with our leading facilities management company, you will oversee incoming calls, prioritize service requests, and collaborate with various departments. Your role is pivotal in maintaining high customer satisfaction and improving service quality through effective communication.

Responsibilities

• Answer phone calls and direct them to the appropriate personnel.
• Handle inquiries and provide information to clients.
• Maintain records of service requests and follow up as necessary.
• Work closely with the service team to ensure proper service execution.
• Supervise and train new staff on service operations.
• Assist in preparing service reports and performance evaluations.
• Actively monitor service delivery to enhance client satisfaction.

Requirements

Education

• Associate's degree in a relevant field preferred

Experience

• 3 years of relevant experience in a customer-facing role

Technical Skills

• Troubleshooting Tools

Soft Skills

• Leadership Skills
• Team Collaboration

Languages

• English: Fluent

Advantageous

• IT support experience: Background in IT support will enhance troubleshooting capabilities.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company contribution
• Flexible work arrangements
• Professional development opportunities

Company Culture

• Innovation-Driven Atmosphere: We encourage out-of-the-box thinking and empower our team to bring new ideas to the table.
• Continuous Growth: Ongoing learning and development are integral to our company culture.