IT Support Technician

Job Description

Looking for an experienced Project Manager who can handle multiple projects in a fast-paced environment. You'll ensure that project objectives are met while fostering a collaborative team atmosphere focused on delivering high-quality outcomes.

Responsibilities

• Provide first-level support for all IT inquiries and incidents.
• Assist in maintaining inventory of IT equipment.
• Work closely with third-party vendors for repairs and services.
• Ensure compliance with company security policies.
• Perform routine audits on hardware and software.
• Support the development of training materials for end-users.
• Participate in IT projects to enhance overall support services.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications like CompTIA A+ or Network+ are a plus

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Linux
• Troubleshooting

Soft Skills

• Communication
• Adaptability

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with VoIP technology: Knowledge of voice over IP systems and troubleshooting.
• Prior experience in a call center environment: Hands-on experience in a high-volume support environment.

Benefits

• Comprehensive health and wellness benefits
• Flexible work hours
• Employee discounts on tech products
• Support for certifications and training

Company Culture

• Inclusivity: We are committed to an inclusive workplace where diversity is celebrated.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.
• Recognition: Our company values employee contributions and recognizes hard work.