IT Support Specialist

Job Description

Join us as an IT Support Specialist. You will assist in diagnosing and solving technical problems, managing support tickets, and collaborating with team members to enhance service delivery to our clients.

Responsibilities

• Troubleshoot and resolve user issues related to hardware and software.
• Assist in the development of support protocols and escalation procedures.
• Monitor and report on IT service performance.
• Suggest improvements based on user feedback.
• Engage in knowledge sharing with the team.
• Participate in training and development initiatives.
• Respond professionally to user queries and follow-up as needed.
• Prioritize and manage multiple incidents effectively.
• Utilize help desk software to log all incidents and resolutions.
• Ensure communication is maintained during the process of resolving technical issues.

Requirements

Education

• Bachelor's degree in Computer Science or a related field
• Technical certifications are a plus

Experience

• 2-3 years of experience in technical customer support

Technical Skills

• Software Troubleshooting
• Hardware Maintenance
• Remote Support Tools

Soft Skills

• Problem-solving
• Team player

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of virtualization technologies: Experience with VMware or similar platforms.
• Proficiency in scripting languages: Ability to write scripts for automation tasks.

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and sick leave
• 401(k) with generous company match
• Flexible working environment with room for growth

Company Culture

• Inclusivity: We nurture an inclusive environment that respects and values diverse backgrounds and perspectives.
• Work-Life Balance: We recognize the importance of balancing personal and professional lives and support flexible schedules.