IT Support Technician

Job Description

We are looking for an IT Support Technician based in Miami to provide hands-on support and technical assistance. You will be the first line of defense in resolving user issues, managing hardware and software, and ensuring reliable operation of our IT infrastructure.

Responsibilities

• Respond to user support requests via various channels.
• Diagnose and resolve network connectivity issues.
• Monitor system performance and troubleshoot as needed.
• Assist with the installation and configuration of new hardware.
• Work closely with IT team members to enhance the IT support process.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer and Zoom for remote troubleshooting.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices to ensure data safety.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Supportive Environment: We promote a supportive and collaborative work culture where everyone can thrive.
• Continuous Improvement: We encourage employees to pursue continuous learning and growth.
• Diversity and Inclusion: We value diversity and strive to build an inclusive workplace.