Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will play a key role in assisting users with their technical issues. Your responsibilities will include diagnosing and resolving hardware and software problems, ensuring a smooth computing experience.

Responsibilities

• Install, configure, and troubleshoot software and hardware issues on user devices.
• Provide remote support using various troubleshooting tools.
• Maintain an inventory of software licenses and hardware assets.
• Support the onboarding process for new employees by setting up their workstations.
• Collect user feedback to improve IT services and support.
• Work closely with IT teams to implement security measures and backups.
• Conduct training sessions for users on new software and technologies.
• Create knowledge base articles for common support issues.
• Participate in IT projects as required.
• Ensure compliance with company IT policies.

Requirements

Education

• Associate's degree in Information Technology or Computer Science
• Bachelor's degree preferred

Experience

• 1-3 years of experience in PC support or related field

Technical Skills

• Windows Operating Systems
• macOS
• Linux

Soft Skills

• Excellent communication skills
• Strong analytical abilities

Certifications

• CompTIA A+
• Microsoft Certified Professional (MCP) - Advantageous

Languages

• English: Fluent

Advantageous

• Knowledge of virtualization technologies: Understanding of tools such as VMware or Hyper-V.
• Experience with scripting languages: Basic proficiency in PowerShell or Bash for automation tasks.

Benefits

• Full health benefits package
• 401(k) plan with generous employer match
• Remote work options available
• Tuition reimbursement for professional growth
• Employee wellness programs

Company Culture

• Innovative spirit: Our workplace encourages creative ideas and innovations.
• Growth and opportunities: We provide a clear path for career advancement and personal development.