General and Operations Manager

Job Description

As the Offshoring Manager, you will oversee and manage the company's offshoring strategy, ensuring alignment with corporate goals. You will work extensively to identify potential offshore locations, manage vendor relationships, and achieve cost efficiency while maintaining high-quality service standards.

Responsibilities

• Create and refine offshoring processes that enhance productivity.
• Oversee the negotiation and management of contracts with offshore vendors.
• Establish metrics to measure efficiency, quality, and cost-savings.
• Lead regular meetings with offshore teams to align objectives and address challenges.
• Assess training needs for offshore staff to improve skills and competencies.
• Provide regular reports to senior management on offshoring achievements.
• Participate in strategic planning meetings to align offshoring with business goals.
• Manage risk assessment for offshore operations and implement mitigation strategies.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's in Business is a plus

Experience

• 5+ years of operational management experience

Technical Skills

• Financial Acumen
• Negotiation Skills

Soft Skills

• Strategic Thinking
• Team Building

Certifications

• Lean Six Sigma Green Belt
• Certified Supply Chain Professional (CSCP)

Languages

• English: Fluent
• French: Conversational

Advantageous

• Experience in Service Industry: Prior experience working in outsourced services or consultancy.
• Familiarity with IT Systems: Knowledge of software platforms that support offshoring operations.

Benefits

• Health, dental, and vision benefits
• 401(k) plan with matching contributions
• Work-from-home options available
• Employee assistance program

Company Culture

• Professional Development: We provide opportunities for professional growth, including training and mentorship programs.
• Work-Life Balance: A supportive environment that emphasizes balance between work and personal life.
• Recognition Programs: We celebrate achievements and contributions to foster a positive workplace culture.