Registration Representative

Job Description

As a Registration Representative, you will play a vital role in our healthcare team by efficiently registering patients and managing their medical records. The ideal candidate must ensure accurate and timely documentation of patient information while providing exceptional customer service throughout the registration process.

Responsibilities

• Guide customers through the onboarding process and address any concerns or issues.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Maintain accurate customer records and update information as needed.
• Provide product knowledge and resources to support customers' needs.
• Collaborate with internal teams to resolve customer complaints or escalate issues when necessary.
• Assist in analyzing customer feedback to identify areas of improvement.
• Stay updated on company policies, procedures, and industry regulations.

Requirements

Education

• High school diploma or equivalent
• Additional certification in healthcare administration is a plus

Experience

• Minimum of 1 year experience in patient registration or a related field.

Technical Skills

• Electronic Medical Record (EMR) systems
• Computer proficiency

Soft Skills

• Excellent communication
• Attention to detail
• Customer service orientation

Certifications

• Certified Medical Administrative Assistant (CMAA)

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Bilingual proficiency in Spanish: Ability to assist Spanish-speaking patients effectively.
• Experience with specialized registration software (e.g., Infor, eClinicalWorks): Familiarity with advanced registration tools in healthcare.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with generous employer match
• Flexible schedule options
• Wellness programs and incentives

Company Culture

• Team-oriented environment: We emphasize teamwork, collaboration, and ongoing support for one another.
• Commitment to diversity: Our workforce reflects a commitment to diversity, equity, and inclusion in healthcare.
• Opportunities for growth: We encourage continuous learning and provide training resources to advance careers.