IT Support Technician

Job Description

Join our team as an IT Support Technician in Houston, where your expertise will play a critical role in maintaining and enhancing our IT infrastructure. You will ensure the smooth operation of our computer systems and provide technical support to employees while fostering a positive work environment.

Responsibilities

• Perform routine maintenance on computer systems to ensure optimal performance.
• Assist with the execution of backup and disaster recovery procedures.
• Manage user accounts and permissions in active directory.
• Help develop user manuals and technical documentation for systems.
• Stay updated with the latest technologies and IT support trends.

Requirements

Education

• Associate's degree in Computer Science or related field
• Bachelor's degree is preferred

Experience

• 3+ years of progressive experience in IT support

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Understanding of cybersecurity principles and practices.
• Hands-on experience with Linux: Proficient in using Linux for system support.

Benefits

• Comprehensive health and wellness programs
• 401(k) retirement plan with matching contributions
• Flexible scheduling and remote options
• Ongoing training and certification reimbursement

Company Culture

• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Diversity and Inclusion: Our workplace embraces diversity and promotes inclusivity for everyone.
• Continuous Learning: We support continuous learning and development through various programs.