Lodging Manager

Job Description

As a Lodging Manager at Outdoor Escapes Inc., you will oversee the daily operations of our RV resort. Your role will include ensuring excellent customer service, managing staff, and upholding the highest maintenance standards to create a memorable guest experience.

Responsibilities

• Lead all operational aspects, including guest services, maintenance, and administration.
• Ensure the resort's facilities are well-maintained and presentable at all times.
• Actively solicit and respond to guest feedback.
• Train and mentor staff to deliver exceptional service.
• Establish standard operating procedures for daily operations.
• Monitor revenue and expenses, adjusting strategies as needed.
• Promote the resort through various marketing channels.
• Supervise the reservation systems for accuracy and efficiency.
• Manage service requests and coordinate with maintenance staff.
• Ensure adherence to safety regulations and emergency procedures.

Requirements

Education

• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management is preferred

Experience

• Prior experience in resort management or similar role is a must

Technical Skills

• Reservation Systems
• Marketing Strategies

Soft Skills

• Leadership
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of RV maintenance and operations: Familiarity with RV systems to assist guests as needed.
• Experience with staffing diverse teams: Ability to manage and lead a diverse workforce.

Benefits

• Comprehensive health benefits and wellness programs
• 401(k) retirement savings plan with company contributions
• Flexible working hours to accommodate personal commitments
• Employee discounts on resort bookings

Company Culture

• Inclusivity: We believe in creating an inclusive environment where everyone feels welcome and respected.
• Learning and Development: Our team is encouraged to continuously develop skills through ongoing training opportunities.
• Passion for the Outdoors: We all share a love for the outdoors, which drives our dedication to providing memorable experiences for our guests.