IT Support Specialist

Job Description

We are seeking an IT Support Specialist who will provide essential technical assistance and support for our IT infrastructure. You will diagnose and resolve technical issues, assist with system updates, and support IT projects aimed at improving our services significantly.

Responsibilities

• Act as the first point of contact for technical issues.
• Provide support for remote users and assist in online troubleshooting.
• Research and recommend potential solutions for technical issues.
• Ensure smooth running of all IT systems.
• Create and maintain documentation for IT procedures.
• Participate in training sessions for staff on software and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in an IT Support role

Technical Skills

• MacOS
• VoIP Systems

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services like AWS: Knowledge of cloud-based solutions and services, enhancing support capabilities.
• Scripting knowledge (PowerShell, Bash): Ability to automate tasks using scripting languages.

Benefits

• Comprehensive health coverage with dental and vision options
• Retirement savings plan with employer contributions
• Generous paid time off and holidays
• Opportunities for certification reimbursement and training

Company Culture

• Continuous Improvement: We believe in continuous learning and opportunity for personal growth.
• Work-Life Balance: We support flexible working arrangements to enhance work-life balance.
• Community Engagement: We encourage participation in community service and outreach activities.