Help Desk Technician

Job Description

As a Help Desk Technician, you will be the first point of contact for IT support within our organization. Your role involves troubleshooting hardware and software issues, assisting users with technical problems, and ensuring optimal operation of our IT systems. We are looking for someone with a strong problem-solving mindset who can communicate effectively with non-technical staff.

Responsibilities

• Provide initial support for users through phone, email, and chat.
• Document user interactions and resolutions in the ticketing system.
• Assist with the setup and maintenance of technology equipment.
• Monitor network systems for performance issues and resolve them remotely.
• Assist with deployment of new hardware and software.

Requirements

Education

• Associate's degree in Computer Science or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Windows OS
• Active Directory
• Networking
• Hardware Troubleshooting
• Office 365

Soft Skills

• Customer service
• Communication
• Time management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop software: Knowledge of commonly used remote desktop solutions and troubleshooting remote connections.
• Familiarity with ITIL Framework: Understanding of ITIL principles and how they apply to service delivery.

Benefits

• Health and dental insurance
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• Opportunities for professional development

Company Culture

• Teamwork: We encourage collaboration and teamwork in everything we do.
• Innovation: Our culture fosters creativity and innovative thinking.
• Supportive Environment: We prioritize creating a supportive and inclusive workplace for all employees.