IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will be the first line of defense in troubleshooting and resolving technical issues faced by our users. Your expertise will help ensure smooth IT operations while providing outstanding support to colleagues across multiple departments.

Responsibilities

• Assist users with connectivity issues and software installations.
• Create user accounts and manage permissions.
• Evaluate and recommend new IT solutions.
• Conduct periodic audits of IT systems and hardware.
• Maintain a knowledge base of common issues and solutions.

Requirements

Education

• Associate's degree in Information Technology or related field

Experience

• 1+ years of experience in IT support or help desk role

Technical Skills

• Mac OS
• Troubleshooting

Soft Skills

• Problem-solving
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Knowledge of cloud platforms and services such as AWS or Azure.
• Experience with ticketing systems: Proficiency in using IT service management tools.

Benefits

• Comprehensive health, dental, and vision benefits
• Generous paid leave policy
• 401(k) retirement plan with matching contributions
• Continuous learning and development programs

Company Culture

• Team Collaboration: Collaboration and teamwork are at the core of our approach.
• Focus on Growth: We are committed to the professional development of our team members.
• Work-Life Balance: We prioritize our employees' well-being and work-life balance.