IT Support Specialist

Job Description

We are seeking a motivated IT Support Specialist to join our team in Miami. In this role, you will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and maintaining IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused mindset.

Responsibilities

• Provide top-notch customer service and technical assistance.
• Perform regular backups and recovery of systems.
• Help develop IT policies and procedures.
• Maintain inventory of IT equipment and supplies.
• Evaluate and recommend new technologies.
• Document IT processes for future reference.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science preferred

Experience

• 3+ years of experience in IT support role

Technical Skills

• Active Directory
• Virtualization Software

Soft Skills

• Team Collaboration
• Customer Service Orientation

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity practices: Knowledge of cybersecurity risks and mitigation strategies.
• Scripting skills: Experience with scripting languages like PowerShell or Python.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) plan with generous matching
• Flexible work environment and remote options
• Professional development support

Company Culture

• Adaptability: We thrive in a fast-paced and evolving environment, encouraging adaptability and flexibility.
• Work-Life Balance: We prioritize work-life balance, offering flexible schedules to our team.
• Supportive Environment: We provide a supportive environment for all employees to grow and succeed.