Computer User Support Specialists

Job Description

As a Computer User Support Specialist, you will be the first point of contact for technical assistance and troubleshooting. You will support our clients by resolving issues related to hardware and software, ensuring that all systems are functioning effectively. Your expertise will help maintain high standards of customer service and technical efficiency.

Responsibilities

• Help users navigate and resolve technical issues with software and hardware.
• Perform regular system maintenance and updates.
• Conduct system backups and recoveries.
• Monitor and manage IT inventory, including hardware and software licenses.
• Provide insights and feedback for improving IT processes and systems.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant industry certifications (e.g. CompTIA A+, CCENT, CCNA, MCSA)

Experience

• 2-3 years of experience in a similar role

Technical Skills

• Windows Operating Systems
• Mac Operating Systems
• Networking Protocols
• Virtualization Technologies
• Cloud Computing

Soft Skills

• Excellent Communication
• Problem-solving
• Customer Service Orientation

Certifications

• CompTIA A+
• Microsoft Certified Solutions Associate (MCSA)

Languages

• English: Fluent

Advantageous

• Experience with Linux operating systems: Knowledge of configuring and troubleshooting Linux OS.
• Experience with scripting languages: Familiarity with Python or Bash for automation tasks.
• Experience with containerization technologies: Hands-on knowledge of Docker for deployment.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Flexible working hours
• Paid time off and holidays

Company Culture

• Innovation: We prioritize creativity and innovation in our solutions.
• Collaboration: Our team works closely together, fostering an inclusive and supportive work environment.
• Professional Growth: We offer ongoing training and development opportunities for all employees.