IT Support Specialist

Job Description

We are seeking a dedicated IT Support Specialist to join our dynamic team in Los Angeles. This position involves providing essential technical support and administration for our clients' IT systems. The ideal candidate will have strong troubleshooting skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Monitor and manage IT helpdesk tickets, ensuring timely resolution.
• Support IT infrastructure including servers, networks, and workstations.
• Implement IT security measures and protocols to safeguard data.
• Assist in maintaining IT inventory, including hardware, software, and licenses.
• Provide feedback on potential improvements to IT services and systems.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Technical Troubleshooting
• Microsoft Office Suite

Soft Skills

• Organizational Skills
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with Voice over IP technologies and troubleshooting.
• Basic SQL knowledge: Understanding of basic SQL queries for database management.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with a generous company match
• Paid time off and remote work options
• Access to training and certification programs

Company Culture

• Innovation Driven: We encourage creative thinking and innovative approaches to problem-solving.
• Work-life Balance: Our policies promote a healthy work-life balance for all employees.
• Employee Recognition: We celebrate employees’ contributions and successes through various recognition programs.