IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our dynamic team in Phoenix, AZ. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless IT operations across the organization. This role requires a passion for technology and a commitment to delivering high-quality service.

Responsibilities

• Handle user support requests and ensure timely resolution.
• Assist in the setup of new workstations and laptops for employees.
• Provide orientation and training on IT policies and procedures.
• Keep track of software licenses and renewals.
• Ensure compliance with security policies and procedures.
• Collaborate with the IT team to improve overall service quality.
• Participate in IT projects and training sessions.
• Evaluate new software tools and provide recommendations.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 4+ years of experience in IT support roles

Technical Skills

• Virtualization Technologies
• Security Practices

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Mobile Device Management (MDM): Experience in managing mobile devices and related security.
• Knowledge of Help Desk Analytics: Understanding of metrics and data analysis for IT support.

Benefits

• Comprehensive health benefits
• 401(k) plan with generous matching
• Flexible schedules and remote work options
• Wellness programs and employee assistance

Company Culture

• Innovation: We emphasize innovation and support creative thinking to drive our technology forward.
• Empowerment: We empower our employees to take initiative and make impactful decisions.
• Transparency: We believe in open communication and transparency at all levels of the organization.