IT Support Specialist

Job Description

We are searching for a skilled DevOps Engineer to join our vibrant Atlanta team. The ideal candidate will possess a strong understanding of cloud computing and DevOps practices, contributing to the development and deployment of scalable applications. You will play a crucial role in automating and optimizing our continuous integration/continuous deployment (CI/CD) pipelines, ensuring the reliability of our applications.

Responsibilities

• Maintain records of repairs and updates to IT equipment.
• Develop and maintain user manuals and training materials.
• Monitor and report on network performance and security threats.
• Ensure compliance with IT policies and standards.
• Support the implementation of new IT solutions and infrastructure.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or administration

Technical Skills

• VoIP Systems
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages: Proficiency in languages such as Python or PowerShell for automation.
• Experience in cybersecurity best practices: Understanding of security protocols and data protection.

Benefits

• Comprehensive health coverage including dental and vision
• 401(k) with generous company match
• Flexible work hours and remote work options
• Employee assistance programs

Company Culture

• Inclusivity: We strive to create a workplace that values diversity and encourages all individuals to contribute.
• Flexibility: We support work-life balance and offer flexible working arrangements.
• Community Engagement: We are committed to giving back to our community and encouraging employee participation in outreach programs.