IT Support Technician

Job Description

We are in search of an IT Support Technician to join our lively team in Phoenix. The candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring efficient use of technology. If you enjoy problem-solving and working with others, this role is perfect for you.

Responsibilities

• Act as the first line of contact for IT support queries.
• Troubleshoot and resolve technical issues remotely and on-site.
• Document and escalate problems to higher-level IT staff.
• Implement preventative maintenance on IT hardware.
• Support the deployment of software updates and patches.
• Maintain user accounts and manage access permissions.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Troubleshooting hardware/software issues
• Helpdesk software

Soft Skills

• Team collaboration
• Time management

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Modern Desktop Administrator

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms like AWS or Azure is a plus.
• Scripting skills: Proficiency in scripting languages like PowerShell or Bash.

Benefits

• Health, dental, and vision insurance options
• Retirement savings plans with matching
• Flexible work schedules
• Opportunities for professional growth

Company Culture

• Growth Mindset: Our company believes in continuous learning and professional development opportunities for all employees.
• Community Engagement: We actively participate in community initiatives and encourage employees to get involved.