Exchange Trouble Shooter

Job Description

As an Exchange Trouble Shooter at Tech Innovations Inc., you will play a crucial role in managing and troubleshooting Exchange server issues. Your expertise will ensure the operational efficiency of our Exchange environment, aiding in the swift resolution of technical problems. You will work closely with cross-functional teams, implementing preventative measures to maintain system integrity and performance.

Responsibilities

• Provide technical support for Exchange-related inquiries.
• Troubleshoot email delivery and connectivity issues.
• Coordinate with other IT teams to ensure seamless integration of Exchange services.
• Document troubleshooting procedures and findings.
• Participate in improvement initiatives to enhance service delivery.
• Assist users with Exchange client configurations.
• Manage user accounts and distribution lists.
• Provide insights for future system upgrades and migrations.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 5+ years of experience in system administration focused on Exchange services.

Technical Skills

• Email Protocols (SMTP, IMAP, POP)
• Data Backup and Recovery

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with virtualization technologies: Experience using VMware or Hyper-V for Exchange deployments.
• Skills in troubleshooting connectivity issues in hybrid environments: Experienced in managing complex Exchange environments and ensuring interoperability.

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings with employer contributions
• Flexible scheduling for better work-life balance
• Professional development opportunities

Company Culture

• Continuous Improvement: We foster an environment of continuous learning and development.
• Work-life Balance: Prioritizing work-life balance to maintain a healthy workplace.
• Employee Recognition: Recognizing and rewarding employee contributions and successes.