Unit Support Representative

Job Description

As a Unit Support Representative, you will be the first point of contact for customers seeking assistance with both hardware and software products. Your role will involve resolving technical issues and providing top-notch customer service, ensuring a seamless experience for users.

Responsibilities

• Address customer support inquiries efficiently and effectively.
• Conduct detailed troubleshooting for both software and hardware products.
• Create and maintain documentation for support processes.
• Assist in onboarding new customers and providing product training.
• Monitor customer feedback to improve service delivery.
• Work closely with the product team to relay customer insights.
• Ensure timely follow-ups on outstanding customer issues.
• Help cultivate a positive team environment through collaboration.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Associate's degree is a plus

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Customer Service
• CRM Systems
• Technical Troubleshooting

Soft Skills

• Communication
• Problem-solving
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience with remote support tools and VPN technologies: Knowledge of tools such as TeamViewer and AnyDesk.

Benefits

• Competitive salary range of $35,000 - $50,000 per year.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Career development opportunities.

Company Culture

• Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
• Innovation: We prioritize innovation, always looking for creative solutions to challenges.
• Diversity and Inclusion: We believe in a diverse workforce and inclusive practices.