Technical Support Specialist

Job Description

We are seeking a dynamic Social Media Manager to join our Dallas team. The ideal candidate will be responsible for developing, implementing, and managing our social media strategy to increase brand awareness, drive engagement, and enhance our online presence.

Responsibilities

• Respond to support tickets and maintain response times.
• Investigate and reproduce reported issues to find solutions.
• Conduct follow-ups to ensure resolution and customer satisfaction.
• Participate in knowledge-sharing sessions within the support team.
• Manage multiple tasks effectively to meet deadlines.
• Assist in the testing of new product releases and updates.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Certification in IT support is a plus

Experience

• 3+ years of experience in a help desk or IT support role

Technical Skills

• Networking
• Software Installation

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems: Knowledge in using ticketing systems like Zendesk or JIRA.
• Basic scripting skills: Familiarity with basic scripting languages such as Python or Bash.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Ongoing professional development opportunities
• Employee assistance programs

Company Culture

• Inclusivity: We believe in creating an inclusive environment where diverse perspectives are appreciated.
• Innovation Driven: Our team thrives on innovation, where employees are encouraged to propose new ideas.
• Work-Life Balance: We endorse a healthy work-life balance to ensure our employees’ well-being.