To Go Specialist

Job Description

As a To Go Specialist, you will be responsible for efficiently managing and coordinating all to-go orders, ensuring accuracy and timely delivery to customers. Providing excellent customer service and addressing inquiries related to to-go orders will be your primary focus.

Responsibilities

• Manage incoming to-go orders from various platforms and ensure they are fulfilled accurately.
• Communicate with customers about order status, delays, or changes effectively.
• Work in conjunction with kitchen staff to ensure timely order preparation.
• Utilize POS systems and online ordering platforms to streamline operations.
• Ensure compliance with food safety and hygiene regulations.
• Train new staff on to-go procedures and customer service standards.
• Participate in team meetings to discuss service improvements and customer feedback.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years of experience in a hospitality customer service role

Technical Skills

• Microsoft Office Suite (Word, Excel)

Soft Skills

• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience handling cash: Prior experience in cash handling and operating cash registers.
• Exceptional multitasking abilities: Able to manage multiple orders and customer inquiries simultaneously.

Benefits

• Comprehensive employee benefits including health, dental, and vision
• Paid time off and holiday pay
• Discounts on meals and merchandise
• Referral bonuses for introducing new team members

Company Culture

• Innovation: We encourage our employees to think creatively and bring fresh ideas.
• Respect and Inclusion: A supportive environment where all employees are respected and valued.