IT Support Specialist

Job Description

We're on the lookout for an IT Support Specialist who excels in providing technical assistance and support to our users. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring smooth operation across our systems. If you have a passion for technology and excellent communication skills, we'd love to hear from you!

Responsibilities

• Serve as the first point of contact for IT-related inquiries.
• Resolve network connectivity issues and provide support for VPN access.
• Configure and deploy hardware as necessary.
• Ensure uptime and reliability of IT services and systems.
• Create and maintain documentation for IT processes and procedures.
• Conduct user training on new software applications.
• Identify recurring issues and propose long-term solutions.
• Participate in the development of disaster recovery plans.
• Engage in ongoing learning to improve technical skills.
• Collaborate with vendors for equipment procurement and support.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of IT support experience

Technical Skills

• Mac OS
• Software Installation

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity: Understanding of cybersecurity principles and best practices.
• Familiarity with remote support tools: Experience using remote desktop support software.

Benefits

• Comprehensive health coverage including dental and vision
• 401(k) with employer match and profit-sharing
• Flexible work hours and remote work options
• Ongoing training and support for career advancement

Company Culture

• Respect for Diversity: We embrace diversity in our workforce and encourage all voices.
• Work-life Balance: We promote a healthy work-life balance, recognizing the importance of personal time.
• Community Engagement: We support initiatives that benefit our community and encourage employee involvement.