Counter and Rental Clerk

Job Description

We are seeking a reliable Counter and Rental Clerk who will be the first point of contact for our customers. In this role, you'll manage rental transactions, provide excellent customer service, and assist with the organization of rental equipment.

Responsibilities

• Assist customers with selecting appropriate rental items.
• Ensure accurate handling of rental transactions and documentation.
• Perform regular audits of rental inventory for accuracy.
• Facilitate the return process, inspecting items for damage.
• Respond to customer questions about rental policies and procedures.
• Coordinate with maintenance staff for equipment repairs.
• Analyze customer feedback for continuous improvement.
• Support team initiatives to enhance the customer experience.
• Develop a thorough understanding of product features and benefits.
• Maintain an organized workspace to reflect professionalism.

Requirements

Education

• Associate's degree in Business or related field is preferred

Experience

• 2+ years of experience in a similar role

Technical Skills

• Point of Sale Systems
• Scheduling Software

Soft Skills

• Teamwork
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Ability to speak multiple languages: Valuable asset for enhancing customer relationships.
• Experience with customer loyalty programs: Understanding of programs that reward customer retention.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible scheduling options
• Employee discounts on rentals

Company Culture

• Diversity and Inclusion: We actively promote a diverse and inclusive workplace.
• Innovation and Creativity: Team members are encouraged to think outside the box and share new ideas.
• Community Engagement: We support community initiatives and encourage employees to get involved.