IT Support Specialist

Job Description

As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to our users in the Boston area. You will troubleshoot hardware and software issues, manage user accounts, and ensure our IT services are running smoothly. If you're passionate about technology and customer service, this role is perfect for you.

Responsibilities

• Assist in the development of user manuals and documentation.
• Ensure compliance with company IT policies and procedures.
• Assist in the maintenance of network infrastructure.
• Participate in training sessions to stay updated on new technology.
• Conduct routine system checks to ensure optimal performance.
• Assist in maintaining inventory of software licenses.
• Support disaster recovery efforts as needed.

Requirements

Education

• Associate's degree in Computer Science or related field
• Bachelor's degree is a plus

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Hardware Repair
• Software Installation

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Background in providing quality customer service.
• Familiarity with Active Directory: Experience managing user accounts and permissions.

Benefits

• Comprehensive health benefits covering medical, dental, and vision
• 401(k) with company matching contributions
• Flexible scheduling options
• Support for continuing education and training

Company Culture

• Diversity and Inclusion: We strive to foster an inclusive environment that embraces diverse perspectives.
• Continuous Improvement: Committed to the ongoing development of our employees and the company.
• Customer Focus: Our primary focus is to meet our customers' needs and exceed their expectations.