Counter and Rental Clerk

Job Description

Join our team as a Counter and Rental Clerk, where you'll be the first point of contact for customers renting cars. You’ll handle rental transactions, answer questions, and ensure that the vehicles are prepared for rental, guaranteeing customer satisfaction at every step.

Responsibilities

• Greet customers and assist them throughout the rental process.
• Process and finalize rental agreements and collect payments.
• Provide information regarding vehicle features and rental options.
• Work closely with the operations team to ensure all vehicles are ready for rentals.
• Maintain accurate records of rentals and returns of vehicles.
• Support marketing efforts by promoting additional services and features.

Requirements

Education

• High School diploma or equivalent

Experience

• Prior customer service experience preferred.

Technical Skills

• Rental Software

Soft Skills

• Problem-solving
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Strong sales skills: Ability to upsell services and products to customers.
• Experience working in a fast-paced environment: Demonstrated ability to handle busy work periods effectively.

Benefits

• Comprehensive health benefits including dental and vision coverage.
• 401(k) plan with generous matching contributions.
• Flexible scheduling options including weekends and holidays.
• Employee discounts on rentals and services.

Company Culture

• Inclusivity: We value diverse backgrounds and strive to create an inclusive atmosphere.
• Continuous Learning: Opportunities for training and professional development abound.
• Customer-Centric Focus: Always putting the needs of our customers first.