Technical Support Specialist

Job Description

We are on the lookout for a dedicated Technical Support Specialist to join our Birmingham team. This role involves providing technical assistance and support to our diverse client base, troubleshooting software and hardware issues, and ensuring optimal performance of our IT systems. If you thrive in a fast-paced environment and enjoy helping others solve tech-related problems, this is the perfect opportunity for you.

Responsibilities

• Troubleshoot hardware and software issues for desktop and mobile devices.
• Manage user accounts and permissions in the IT system.
• Provide insights and recommendations for improving IT processes.
• Work closely with vendors for hardware and software procurement.
• Engage in continuous learning to stay updated on new technologies.

Requirements

Education

• Bachelor's degree in IT, Computer Science, or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Adaptability

Certifications

• ITIL Foundations Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP Systems: Experience working with Voice over IP technologies and phone systems.
• Experience in User Training: Ability to conduct training sessions for end-users.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) with generous employer matching
• Flexible work schedules and remote work options
• Tuition reimbursement for continuing education

Company Culture

• Continuous Improvement: We promote a culture of continuous improvement and learning for all employees.
• Work-Life Balance: We support our employees in achieving a healthy balance between work and personal life.