Telephone Operators

Job Description

We are looking for a dedicated 411 Directory Assistance Operator to join our dynamic team. The ideal candidate will provide accurate phone directory information, assisting callers in locating essential contact details swiftly and professionally.

Responsibilities

• Utilize directory assistance software to find requested information quickly.
• Manage customer queries and resolve issues effectively and efficiently.
• Ensure high-quality service delivery while handling a considerable volume of calls.
• Participate in team meetings to discuss performance and improve service quality.

Requirements

Education

• High school diploma or equivalent

Experience

• Proven experience in customer service, particularly in a call center setting preferred.

Technical Skills

• Data Entry
• Directory Assistance Software

Soft Skills

• Interpersonal Skills
• Problem-Solving Skills

Languages

• English: Fluent

Advantageous

• Bilingual Proficiency: Ability to assist non-English speaking callers.
• Previous Experience in Directory Assistance: Prior experience will be a strong advantage.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company matching contribution
• Flexible working hours
• Employee assistance program

Company Culture

• Team Work: We promote a collaborative work environment where team spirit thrives.
• Customer Focus: Our primary goal is to ensure exceptional service for our customers.
• Inclusion: We value diversity and encourage applications from all individuals.