Public Safety Telecommunicator

Job Description

We're looking for a Public Safety Telecommunicator to join our team. In this role, you will schedule and dispatch technicians efficiently while delivering outstanding support to our customers. Successful candidates will exhibit strong organizational skills and a calm demeanor under pressure.

Responsibilities

• Manage technician schedules and dispatching for optimal service.
• Deliver outstanding customer service, addressing inquiries and concerns promptly.
• Evaluate technician workload and adjust as necessary to meet demands.
• Oversee detailed documentation of work orders and technician assignments.
• Keep an organized inventory of parts and supplies for operations.
• Leverage different software tools to enhance work order management.
• Work closely with different teams to ensure seamless operations.
• Provide effective communication to stakeholders regarding status updates.
• Adhere to internal protocols and safety regulations diligently.
• Support other operational tasks as required by the operations team.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years of experience in a technical support or dispatch role

Technical Skills

• Customer Relationship Management Software

Soft Skills

• Effective Communication
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Certification in dispatch management: Proven knowledge in efficient dispatch techniques and organization.
• Experience in a technical field: Background in technical services or equipment management.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with matching contributions
• Generous paid time off policies
• Opportunities for professional development

Company Culture

• Teamwork: We believe in working together to deliver outstanding service, valuing everyone's contributions.
• Integrity: Our commitment to ethical practices ensures we maintain the trust of our clients and community.