IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our energetic team in Los Angeles. This role requires a keen problem solver with a passion for technology and excellent customer service skills.

Responsibilities

• Coordinate with vendors for hardware and software repairs.
• Evaluate and recommend new tools and technologies.
• Ensure the security of IT infrastructure and data.
• Conduct regular system backups and updates.
• Assist with training users on IT best practices.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree in Information Systems is preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Active Directory
• VoIP Technologies

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA Network+
• ITIL Foundations

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop tools: Experience using tools like TeamViewer, AnyDesk, or similar applications.
• Basic knowledge of cybersecurity practices: Understanding of fundamental cybersecurity measures.

Benefits

• Health, dental, and vision plans
• Flexible work schedules
• Employee assistance program
• Tuition reimbursement for courses related to job growth

Company Culture

• Innovation: We empower our team to think creatively and pursue innovative solutions.
• Work-Life Balance: We prioritize a healthy balance between professional and personal life.
• Respect: We treat every team member with respect and integrity.