IT Support Specialist

Job Description

We are seeking an IT Support Specialist to provide outstanding technical support to our employees in Atlanta. This role requires a problem-solving mindset and expertise in troubleshooting hardware and software issues. You will act as a key support resource, ensuring that our IT infrastructure runs smoothly and effectively.

Responsibilities

• Troubleshoot and resolve technical problems for end-users in a timely manner.
• Conduct routine maintenance and check-ups on hardware and software.
• Keep track of IT equipment inventory, and ensure proper allocation.
• Provide data backup and restoration support and document the process.
• Stay updated with the latest IT trends and suggest improvements.
• Work with management to identify and resolve systemic IT issues.
• Foster a customer-oriented approach to IT services.

Requirements

Education

• Associate's degree in Information Systems or related field
• Technical certifications such as ITIL or Help Desk Institute Certification are advantageous

Experience

• At least 2 years of experience in IT support or related field

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation Certificate
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of IT asset management systems.: Experience with managing and organizing IT resources.
• Experience with mobile device management.: Familiarity with MDM software and mobile device onboarding.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with generous company match
• Paid time off and holidays
• Employee training programs and growth opportunities
• Modern and collaborative work environment

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse workplace where every voice is valued and heard.
• Work-Life Balance: We support a healthy work-life balance to promote overall employee well-being.
• Empowerment: We empower our employees to take ownership of their work and drive positive change.